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What
our Clients said about us
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Each
year, East Riding Quality Home Care Ltd conducts a survey among
its clients to measure levels of satisfaction and to identify
ways to further improve the services that we provide. We ask all
our clients to provide us with their views on the overall Care
packages that they receive and on specific aspects such as how
well they felt the carers conduct their duties, and rate their
Carers in terms of punctuality, reliability and politeness. To help us identify methods of improving your Quality of life in-line with the way that Care Quality Commission for Social Care is assessing us, we also asked feedback from clients on the Quality of their Life. Here is a snapshot of the findings for East Riding Quality Home Care Ltd. |
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Some
of Clients' comments as how we could improve our services
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“Not
only has the pleasantness and politeness of the carers been appreciated,
but their smiles and cheerfulness are very welcome when one is confined
to the house ”
“ Carers lose some time occasionally because of the carer time being late because of railway lines. Needs to be sorted but nothing can be done. ” “I am very pleased with all the service that I have.” “Very Satisfactory.” “Keep up the good work.” “The service is excellent and my mum is very fund of her carer” “ I accept that it is impossible for me to be got up at 8:30am as it is the popular slot. But it I would like it!” |
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Call Us on - 01482 635433
Office Hours
9:00 to 17:00 Mon-Fri
Out of hour calls
077 43 5009 20
During our last inspection, we were rated as an ‘Excellent’ care agency
Cardiff 4402343